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FAQ
 

General

I have a question about my order, who can I contact?

For any order inquiries please contact our customer service team at oakwilloworders@outlook.com

Where do you ship to?

We ship across Canada and the US.

Where are your products made?

All of our products are made in our workshop in North Bay Ontario by our team. The only exceptions to that is our wool dryer balls, car air fresheners, our compostable dish brushes & scrubbies, and our wax warmers.

Do you do wholesale?

Yes we do! To apply, simply fill out the application under our “wholesale” tab or contact our wholesale team at wholesale.oakwillow@outlook.com.

Do you offer refills?

Locally, we do offer refills! However, after researching the environmental impact of shipping containers back and forth we have opted to not offer refills on shipped orders.  We encourage reuse of all our glassware, and offer compostabe packing upon request.

Candles & Wax Melts
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Candles & Wax Melts

How do I get the best burn out of my candles?

Before your first burn, trim your wick nice and short, allow your candle to melt all the way to the brim of the jar to ensure ideal candle memory, and do not let your candle burn for more than 4 hours at a time.

Toilet Cleaning Pods

Toilet Cleaning Pods

Are the toilet pods septic safe?

The toilet pods are septic safe!

Are the toilet cleaning pods safe for pets?

Our toilet pods were specifically made with pets in mind. The unscented toilet cleaning pods are 100% food grade making them completely safe for pets. Our toilet pods were inspired by our founder's cats, one of whom can open the toilet lid!

What else can I use the toilet pods for?

Our customers have found more uses than we could've imagined for the toilet pods.  Some uses include: reducing odour after bathroom use, deodorizing & eliminate build-up in drains, and adding them to your sink for aromatherapy when washing your hands.

 

There are undoubtedly many more ways to use these versatile little pods. If you find more that work for you and your family, let us know!

Solid Dish Soaps